Returns & Exchanges

You may return an item within 14 days of receiving it without giving any reason at all. The 14 days run from the day the item reaches you, not from the day you placed the order.

To be accepted, the item must come back in its original condition — unworn, unwashed, with its tags attached and its original packaging — and you should have your receipt or other proof of purchase.

For a change-of-mind return, you pay the cost of sending the item back.

This is a different right and a longer one. If an item is defective, arrives damaged, is the wrong item, or does not match how it was described, you have 30 days to return or exchange it.

Here, we pay the return shipping cost once we have inspected the item and confirmed the fault.

This right is not affected by the 14-day period above. An item that turns out to be faulty on day 20 is still covered.

Contact us with your order number and tell us which items you are returning and why. We will confirm the return and explain how to send the item back.

• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE]

Our team is available Sunday to Thursday, [SUPPORT HOURS] Egypt local time (EET).

Refunds are returned to you by the same method you paid with. We cannot substitute store credit or a voucher for a refund you are entitled to in money.

• Paid by card — the refund goes back to the card used for the order. After we issue it, your bank or card provider may take additional time to show it on your statement. That part is outside our control.
• Paid cash on delivery — there is no card to refund, so we will agree the arrangement with you directly: [COD REFUND METHOD].

Refunds are issued by our team once the returned item has been received and checked. We will issue your refund within the period required by Egyptian law.

Nothing on this page limits any right you have under Egyptian law. If a term here ever conflicts with a mandatory legal protection, the law applies.

If you are unhappy with how we handle a return, you can contact the Consumer Protection Agency (جهاز حماية المستهلك) on 19588.

Sold by [REGISTERED BUSINESS NAME], [REGISTERED ADDRESS]. Commercial Register No. [COMMERCIAL REGISTER NUMBER]. Tax Registration No. [TAX REGISTRATION NUMBER].